Shipping policy
We aim to make your shopping experience seamless from checkout to delivery.
Order Processing
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All orders are processed and dispatched within 1 - 2 business days after payment confirmation.
Estimated Delivery Time
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Domestic orders (Nigeria):
Estimated delivery within 1 - 3 business days after dispatch.
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International orders:
Estimated delivery within 5 - 10 business days, depending on destination and customs clearance.
Shipping Fees
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Free shipping on all domestic orders over ₦200,000 NGN.
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Shipping fees for orders below this threshold or for international orders will be calculated at checkout.
Order Tracking
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Tracking information will be provided for all shipped orders.
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You will receive an email with tracking details once your order is on its way.
Customs & Duties (International Orders)
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International orders may be subject to local customs duties and taxes upon arrival in your country.
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These fees are the responsibility of the customer and are not included in our shipping fees.
Returns & Refunds
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We offer easy, hassle-free returns.
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If you are not satisfied with your order, you may request a return within 7 days of receiving your item.
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For full details, please see our Refund Policy: https://tugoflooks.com/policies/refund-policy